Dear customer,
At Icnea we want to share with you new features and improvements of our software. We actively listen to our customers request and suggestions to make Icnea the best tool for your daily management.
New Icnea Help Center
We start the new year with the news of the Icnea help center!
In it you will find articles explaining each functionality of the system, so that you can be as autonomous as possible in case of doubts or want more information about a specific section.
We start this help center with the categories of: Onboarding, Bookings, Rates and Prices, Apps, Communication with the guest, POS and payments, System Settings and Properties.
Little by little we will expand the information of the rest of the menus and functionalities of the system, so that you have extensive and complete documentation.
At the moment it is only available in Spain, we will soon translate it into other languages.
Billing
Changes to guest billing and cleaning
You can now charge your guests for cleaning in addition to any other extra charges in their booking.
To set up this option you have to access Owners > Owner Registration and you will see both in ownership and invoices tab, the specific fields for cleaning and other charges.
Changes in calculation of channel and tax commissions
It is now possible to choose the order in which channel and tax commissions are calculated.
Previously, in Owners > Owner Registry > Commissions you could see the following fields: “Subtract channel commission fee from commission calculation” and “Subtract taxes from commission calculation”. However, the system performed the calculation in a single order.
Now, only if you select both options with YES, the system will add the option “For the calculation, first substract the taxes and then, the channel commission”.
*The option will be available only when both options are marked with YES, because is the only case where the order of calculation has an effect.
What will the system do?
Set to NO: The software will follow the order in which the concepts appear in the system. First it will subtract the total night value of the channel commission and then, it will subtract the taxes from the result.
Set to YES: The system changes the order of calculation. First, the taxes are subtracted from the total night value (including the channel) and then, the total value of the channel commission will be subtracted from the result.
We’ve made a change to the way data is displayed for the “Booking settlement” invoice type. In case you have the channel commission disaggregated (which you can do in Owners > Owner Registration > Extranet > Show the channel commission YES/NO), you’ll see that the way the data is displayed has changed, but the calculation remains the same, as the next image shows:
Connection with Booking.com
We’ve made a change to allow users to display information about the check-in and extra deposits at Booking.com listings in case that the information is shared between Icnea and the platform. To display this information in your listings, you must go to Management > Registration and descriptions > Enter the property > Booking tab. Now, you’ll see the fields to add the check-in methods:
And the extra deposits information: